In this part of our guide, we’ll introduce you to our two trusted suppliers, Inflow and Xpress Logistics, and explain how to work with each of them. By choosing a delivery method tailored to your products and your customers’ expectations, you can optimize both their satisfaction and your store’s success.
You have the choice between:
Fill out the form below and choose from our delivery partners the one with whom you would like to have your Letzshop orders delivered to your customers.
You can of course also use your own logistics partner if you wish. Click here to create your own delivery module.
The Inflow company offers a tracking service for shipped parcels that allows you and your customer to follow the progress of your parcel.
Each time there is a change in status, you and your customer will receive an e-mail notification from Inflow’s systems. These status changes cover, among other things, the collection of the parcel, its passage through the Inflow depot, distribution, delivery and so on.
The procedure for all Inflow deliveries is now as follows:
You will receive an e-mail from Inflow with a “.pdf” label containing the addresses and barcodes (see below for an example).
Wait for Inflow to collect your parcel. (between 08h00 and 18h00)
As soon as the parcel is collected, automatic notifications will be sent to you by e-mail.
In addition to the Michel Greco delivery partner, you now also have the option of shipping your parcels with Xpress Logistics.
We’ve set up an automatic data transfer system, so you don’t have to manually transmit your order data to Xpress Logistics. Once you have confirmed an order, all the data relating to the delivery of the order is transmitted, a delivery order is created in your Xpress Logistics account and you deliver the parcel.
Are you interested in this delivery partner and would like to find out more?
Would you like to take advantage of this automation? Then please request the following data from your Xpress Logistics contact:
We will then ask you to provide these details so that we can connect you to the automation.
Fill out this form so we can create your own delivery module.
Max length 2.00 m and less than 3.00 m in perimeter (L+2l+2h).
National: length + width + height = 140 cm
International: max. length 1.2 m, max. width 0.7 m, max. height 0.6 m
25 kg maximum/package
30 kg maximum/package
Miscellaneous products (without any transport conditions under ADR ); no flammable products, nor even perishable goods requiring transport under controlled temperature as well as any other illegal materials.
Fresh products: temperature above 0 °C and below 18 °C (positive cold).
Miscellaneous products (without any transport conditions under ADR ); no flammable products, nor even perishable goods requiring transport under controlled temperature as well as any other illegal materials.
The closing of orders for the day must be made by 4:00 p.m. at the latest with our company.
Orders placed before 12 p.m. and from merchants within a 20 km radius of Luxembourg City or Esch-sur-Alzette: packages will be collected the same day in the afternoon.
Other orders: packages will be collected the next day at the latest.
Same-day collection from 8:00 a.m. from suppliers (or during store opening hours).
Fresh produce: collection Monday to Wednesday, delivery Tuesday to Friday during office hours (8:00 a.m. to 6:00 p.m.).
Same day collection from 8:00 a.m. to 5:00 p.m. from retailers (or during store opening hours).
Packages systematically returned to the warehouse
Packages systematically returned to the warehouse
24h – 48h after receipt of packages (indicative and not guaranteed). Delivery from Monday to Friday during office hours (8:00 a.m. – 6:00 p.m.).
Fresh products: 24h-96h after receipt of packages (indicative and not guaranteed).
After a delivery attempt (delivery notice) – if unsuccessful, the package is returned to the sender
3 delivery attempts (with telephone contact and delivery notice) – if unsuccessful, the package is returned to the sender
National tracking
National and international tracking
Reception by email
To download from the Letzshop interface
Max length 2.00 m and less than 3.00 m in perimeter (L+2l+2h).
25 kg maximum/package
Miscellaneous products (without any transport conditions under ADR ); no flammable products, nor even perishable goods requiring transport under controlled temperature as well as any other illegal materials.
Fresh products: temperature above 0 °C and below 18 °C (positive cold).
The closing of orders for the day must be made by 4:00 p.m. at the latest with our company.
Same-day collection from 8:00 a.m. from suppliers (or during store opening hours).
Fresh produce: collection Monday to Wednesday, delivery Tuesday to Friday during office hours (8:00 a.m. to 6:00 p.m.).
Packages systematically returned to the warehouse
24h – 48h after receipt of packages (indicative and not guaranteed). Delivery from Monday to Friday during office hours (8:00 a.m. – 6:00 p.m.).
Fresh products: 24h-96h after receipt of packages (indicative and not guaranteed).
After a delivery attempt (delivery notice) – if unsuccessful, the package is returned to the sender
National tracking
Reception by email
National: length + width + height = 140 cm
International: max. length 1.2 m, max. width 0.7 m, max. height 0.6 m
30 kg maximum/package
Miscellaneous products (without any transport conditions under ADR ); no flammable products, nor even perishable goods requiring transport under controlled temperature as well as any other illegal materials.
Orders placed before 12 p.m. and from merchants within a 20 km radius of Luxembourg City or Esch-sur-Alzette: packages will be collected the same day in the afternoon.
Other orders: packages will be collected the next day at the latest.
Same day collection from 8:00 a.m. to 5:00 p.m. from retailers (or during store opening hours).
Packages systematically returned to the warehouse
3 delivery attempts (with telephone contact and delivery notice) – if unsuccessful, the package is returned to the sender
National and international tracking
To download from the Letzshop interface
Type of hazardous material:
