Prevention Fraud

Last update: 20/03/2025

Verification of payments

Letzshop has subscribed to the online payment services of Stripe

In order to limit the risk of fraud , this service provider undertakes multiple verifications of payments before their validation:

Any amount exceeding €100 will automatically be secured by 3D Secure validation technology (SCA).
Amounts below €100 are generally exempt from this check in order to facilitate online purchases. However, an additional check may take place on a random basis.

Click here for more information.

Attention! Despite all checks, stripe.com cannot guarantee 100% elimination of the risk of fraud.

Note: In the event of a successful fraudulent transaction attempt, Letzshop cannot be held liable for any resulting damage to its members. No insurance guaranteeing reimbursement of damage resulting from fraudulent transactions is taken out or available.

Procedure

If a payment card holder opens a dispute with the card issuing institution, the following procedure will follow:

Bank opens dispute file with Stripe
Stripe will request transaction details from the merchant
Stripe will forward these documents to the payment card issuing institution.
The issuing institution will evaluate the documents and decide whether the transaction is to be considered legitimate or fraudulent.
If applicable, the issuing institution will ask Stripe to cancel the transaction in order to reimburse the cardholder.
Stripe will reverse the transaction and remove the amount charged from the merchant account.

“Click&Collect” removal

To reduce the risk of fraud, please follow these recommendations when collecting goods ordered via “Click&Collect”:

Validate that the data of this person corresponds to the data stipulated in the order details
Do not pass on the goods to a person whose identity data does not match those on the order.
In all cases, please have a removal slip signed by this same person.
Please keep this removal slip together with a copy of the invoice for your records.